Our policy lasts 90 days, after 90 days we cannot process a refund (but we're still happy to help if you have other problems!)
To be eligible for a return, your item must be unused. Due to the nature of the Hot Stuff we cannot accept returns on opened Hot Stuff.
If you have the wrong size, faulty Hot Stuff, or need help in any way, don't hesitate to reach out to us through our email email@example.com
Once your return is accepted through us, then your refund will be processed, and a credit will automatically be applied through your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, it may take some time before your refund is officially posted.
Next contact your bank and credit card company to make sure they are not still processing it. There is often some processing time before a refund is posted.
If you’ve done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we're happy to help!
We are happy to replace items if they are defective or damaged.
If you need to exchange it for the same item or a different size, send us an email at email@example.com or DM us on instagram @thegirls_co
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund and a notification will go directly the the original gift giver's method of payment.