FAQ: The Girls Company

Help Center

Frequently Asked Questions

Product

What even is "The Band"?

What’s so special about The Band?

How does it work?

Will it really alleviate my cramp pain?

Help! My Hot Stuff aren't getting hot enough!

Where are your products made?

What is included in The Starter Pack?

The Company

Why are you called "The Girls Company"?

I have an idea for inclusivity, furthered diversity or wording changes--who do I talk to?

I have a product suggestion or idea! Who should I talk to?

I want to share my period story on the blog!

Ingredients

What are the ingredients used in the Hot Stuff?

What about the environment?

Shipping + Returns

What are your shipping methods and how long will it take to get my order?

Where do you offer free shipping?

Do you ship internationally?

Returns Policy

Can I cancel/edit my address after I have placed my order?

Sizing

What size am I? Should I size up or down?

What happens if I get the wrong size?

Subscription

What comes in a monthly subscription?

Can I skip a month?

How do I cancel my subscription?

Are subscriptions free shipping as well?

When are subscriptions shipped out?

Payment

What forms of payment do you accept?

What currency are your prices in?

Gift Cards + Referrals

Do you offer gift cards or gifted subscriptions?

Can I include a note with the gift?

Will there be a gift receipt?

Do you have a referral program?

How we are handling COVID-19

COVID-19